MServe Refund Policy
At MServe, satisfaction is everything. We do intend to help you should you feel that you have not received their service to satisfaction.
Refund Entitlement
A customer is entitled to the following refund requests:
- Service was not rendered as scheduled
- Service quality was unsatisfactory and, after escalation, it was still not resolved satisfactorily
- Wrong payment or booking was made twice, reasons aside
- Within the allowed cancellation period
Cancellation & Refund Period
- Full refund for any cancellation 24 hours prior to the scheduled service.
- A cancellation within 12-24 hours prior to the schedule of the services will result in 50% refund.
- Cancellation not accepted: Cancellation made in less than 12 hours of the scheduled services or the team is already dispatched.
Refund Timeline
- Refund of those deemed eligible shall be made within 5-7 business days into the credit card or original payment method.
- A confirmation message or email will be sent once either AIRLINER or the bank initiates the refund.
Requesting a Refund
For refund requests, kindly refer to our Support Desk, with:
- Booking reference number
- Reason for your request
- Supporting images or details
📞 Toll-Free: 800 1000 334
📧 Email: info@mserve.com.sa
Cases of Non-Refund
- Services that were rendered as scheduled, and the customer acknowledged as on-site.
- Additional charges for materials or emergency call-outs.
- Partial dissatisfaction without just cause or refusal for reservice.
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Alternative to Refund
For an alternative to a refund, the client may elect to have their service reapplied.